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and ends with your attitude. It is the foundation for our success. In
fact, in many companies a good attitude is not only nice, but also essential.
It keeps people from getting hired and in other cases it is a reason
for dismissal. For example, if you apply for a job at one major hotel
chain and you do not smile at least five times in a five -minute interview
then your chances for getting hired are almost non-existent. In another
instance, one major hardware store has managers who observe employees
and if they see anyone with a bad attitude they relieve them of their
duties immediately. All this "attitude" stuff may seem fluffy to some,
but to attract and keep clients we must project an upbeat, caring and
concerned attitude. A recent survey stated it best when they asked clients
why they don't go back to a business. The overwhelming response was
"an attitude of indifference by the owner, manager or employee."
To help you and
your employees' keep your attitude adjusted at all times follow these
- Flip side exercise
- This exercise is based on the principal that no matter what goes
wrong there is always something good that comes from it. For example,
if you hate your job, the flip side would be that at least you have
a job or if you put a dent in your new car the flip side is at least
you were not hurt. The man who recently got divorced stated it best,
"I'm not divorced, I've just been traded." These guidelines are easier
said then done. To make the flip side exercise work for you take a
small notebook with you everywhere you go and when something goes
wrong, write down what went wrong and what is good about it. Try this
for a month and you'll find that you're not only thinking this way,
but you're enjoying life even more than before.
- Count your blessings
- Count your blessings, not your worries. Too many times we let every
little problem affect us. This causes us to be less productive, less
happy and our attitude suffers. For example, if we lose a sale many
of us become disappointed and we let the negative energy affect us.
To combat this we need to appreciate all our blessings such as family,
shelter, friends, our job and others. We then need to put it all in
perspective and focus on what is really important in life.
- Simplify your
life - Make your life simpler and watch your attitude improve. For
example, one client of mine was going to fire one of his employees
because of his poor attitude. The reason he had a poor attitude was
that he had to drive a long distance everyday in terrible traffic.
Realizing this may be the problem, the employee moved to a new apartment,
which was only 5 minutes from work. Almost immediately, his attitude
changed and he was like a new person. Simplify now and you'll see
a change for the better.
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