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admit it. I'm nothing but a kid at heart. I'm continually astounded
by the world around us and tend not to take things for granted. I received
a fax yesterday and watched with sincere amazement as an image magically
appeared out of a little black box, sent to me by a wizard many hundreds
of leagues away. (ok, it wasn't a real wizard. Remember this is a kid
writing this article!)
To me, the world is a fairy tale. Did you know that planes can fly?
I mean those BIG planes, the ones that weigh hundreds of tonnes. The
speed down the runway and make a magical leap into the sky. And more
to the point. They stay up there! Must be wizards again.
For someone who believes he's living in a fairy tale, I also read fairy
tales. They were around long before user manuals and quite frankly contain
more information than most manuals.
Have you read the fairy tale about stone soup? If you have, then the
information it contains just might make you a better manager of technology.
Making stone soup is an old tradition. First you need a stone. Not just
any old stone. A smooth stone, river washed until it's about the size
of a large goose egg. Make sure you don't get one that's covered in
green algae, otherwise your soup will taste foul.
Place the stone in a soup pan and fill with water until the stone is
covered by about 2 inches of water, and bring to a slow boil. Taste
it. You'll notice it tastes like hot water.
Now bring out the flavour of the stone. This is not a simple task. A
stone is hard an unyielding, it's not going to present you with flavour
unless you find the secret of extracting it's natural juices.
First you must dice up some carrots, about 3 or 4 large carrots should
be enough. Then 2 potatoes, washed, sliced into 1 inch cubes. (Leave
the skins on, being close to the earth already, they have a natural
affinity to the stone and will entice it to give up a hearty flavour.)
Now slice up a beef steak (not that stuff from England or you'll make
yourself mad at the results) into similarly sized cubes. Finally sprinkle
the brew with salt and pepper to taste. Let simmer for about an hour
and viola! A hearty stone soup!
Warning! If you try to make stone soup without using the above instructions
for extracting the flavour then all you'll have is a lot of boiling
Now stones and sand are mostly silicon, and most technology managers
know computers are also mostly just silicon. So we have the beginnings
of a metaphor. (work with me on this, I'm working under a deadline here!)
What brought all of this to a boil for me (so to speak.) Was a recent
conference I was fortunate enough to facilitate for Hewlett Packard.
HP has achieved something significant, and was using this meeting to
demonstrate that accomplishment. They've placed some 82,000 PC users
onto a 'Common Operating Environment.'
Those working in a corporate environment know how difficult it is to
implement any sort of standards into the end user computing community.
Getting 1,000 users to use the same word processor is an achievement.
Getting 82,000 users to follow any type of standard is nothing short
of a miracle.
Here's the catch. I know a market full of EUC managers who'll want to
buy HP's 'technology'(read 'stone' for those having difficulty with
the metaphor) They'll ask how much this PC COE costs. They'll want to
buy this stone from HP and they'll expect the same remarkable results.
They'll want to make HP's stone soup, but won't want to follow the instructions.
They'll spend the money, buy the stone, put it into their environment
and turn up the heat. They'll expect soup... All they'll get is hot
water. What they need to do to get the benefit from the stone is add
the extra ingredients. eg. Management, Change Process Control, Training,
Marketing, and of course... Patience.
Reprinted with permission
of the Author, (C) 2000, Peter de Jager firstname.lastname@example.org
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