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Managing the Impact of Change - Part 3
By Peter de Jager   Printer Friendly Version

Implementing Change

It's not easy implementing Change when our natural response is to resist it. The secret must lie in understanding everything about the change and how people will react to it.

Will it destroy a way of life? Or just disrupt a sense of comfort? Will it threaten jobs? Will it be perceived as threatening Jobs?

If you can answer these questions, then finding the lever to move the change forward becomes easier.

The following are questions and suggestions of strategies and tactics to follow when implementing change. Good luck on your project!

Phase I - Understand the Change

  • What/Who is the Foreign Element?
  • What happens if we don't Change?
  • Who will be affected by the Change?
  • When will the Change take place?
  • Why now?
  • How will the Change affect us?

Phase II - Establish Rapport

  • Don't have all the answers
  • Support empowerment don't ask for 'Buy in' seek out their 'Vision'
  • Identify Influence leaders, Early Adapters & Resistors
  • Change thinking: 'Change Agent...' vs. 'Inflictor of Change'

Phase III - Understand Status Quo

  • How long did it take to establish?
  • What investment/sacrifice did people make to achieve it?
  • How many people subscribe to it?
  • What Values does it encompass?
  • What Mythologies support it?
  • Who are the Heroes & Heroines?

Phase IV - Create Desire to Change

  • What Problems exist in Status Quo?
  • What are the alternatives?
  • What are personal Benefits to Changing?
  • What problems does Change Solve?
  • What opportunities would Change Create?
  • What will NOT Change?

Phase V - Transform Desire into Action

  • What is their Vision of the Future?
  • What solutions can they suggest?
  • What can they do to achieve it?
  • What commitment will they put in?
  • What do they need from you?
  • When will their 'Transition Plan' be ready?

Phase VI - Reinforce Changed Behaviours

  • Reward All Successes
  • Reward All attempts... and failures
  • Reward all questions
  • Pay attention to people who resist!
  • Don't ignore those in Denial

Phase VII - Create Closure

  • Celebrate Achievements
  • Hold a Good-bye party for the passing of a Status Quo
  • Find a reason to compliment any and all progress
  • Birthday parties say good-bye to last year as much as welcome to the new
  • Funerals are for the living...
Reprinted with permission of the Author, (C) 2000, Peter de Jager pdejager@year2000.com

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