In a recent survey, 48%
of the 7,800 people who responded said they suffer from a lack of feedback on
their performance and 69% who felt they weren't receiving feedback are thinking
of looking for another job.
Many managers do not feel
comfortable giving criticism to their people and as a result do so infrequently.
Research on motivation concludes that feedback in one of the biggest motivators
for change. Most people are starving for feedback -- both positive and negative.
There are some common attitudes
towards criticizing others that may get in the manager's way of providing feedback
to his/her employees. One of the most common attitudes is "If I wait long enough,
the situation will probably resolve itself so I won't have to get involved."
Avoiding situations may be appropriate when the issue is trivial or when a problem
is symptomatic of more pressing problems. However, ignoring situations is inappropriate
most of the time, because most problems do not go away on their own.
A second common problem
is the manager's need to be liked, some people avoid criticizing others for
fear they will not be liked. They tend to avoid conflict at all costs. They
may also genuinely believe that they are not sufficiently competent to criticize
others, because they are not above criticism themselves. But none of us is --
so that excuse is a poor one.
Try this 3-step approach
to giving effective criticism: (1) Set realistic goals and expectations. The
first and most basic step we must take before we can give criticism is to let
the other person know our expectations of him or her. If we have never shared
our expectations, we have no basis on which to base our evaluation or criticism.
Think through how you set up expectations for your seasonal help - is it thorough?
clear? well-explained? If not, you are to be blamed for poor work habits and
unmet expectations. No one can read your mind. You need to be specific and detailed
if you want results.
The second step (2) is to
be immediate. Give the feedback as close to the actual event as possible. Be
short and specific. Select a good time, but don't save up your comments until
you have a 15 minute speech to discharge. When giving criticism, you should
not ask for a complete character change. It is far more effective to address
one trait or issue at a time. Giving criticism requires compassion, insight
and tact. The last step (3) is be specific.
Perhaps if managers would
take the time to plan well-thought-out praises and criticisms, we would have
a less disgruntled and unmotivated workforce today. Samuel Butler summed it
up well when he said "If people would dare to speak to one another unreservedly,
there would be a good deal less sorrow in the world a hundred years hence."