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Patti Hathaway, Certified Speaking Professional and author of 3 books,
is known as The CHANGE AGENT_. She works with organizations who want to
make change work and with those organizations who want to change their
customer service culture. Patti provides customized keynotes and workshops.
Contact Patti at 1-800-339-0973 or at her web-site: www.thechangeagent.com for information on her
speaking services or to receive
her complimentary e-mail newsletter.
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